I recently attended the DEO (Dentist Entrepreneur Organization) Fall Summit and it is clear that a tremendous amount of collaboration, patient focus and business enhancements are making a meaningful impact on the dental and DSO sector.
The DEO Summit
As stated by Darin Acopan, EVP/Partner of the DEO, “The DEO Summit is all about growing through connections. You need to work on yourself, your team, and then your business – in that order. The content and networking effects that we intentionally curate at our events is second to none.”
Patient Conversion – Scheduling Enhancements
“People come to the DEO because it makes them better. That’s what Patient Prism does, too.,” said co-founder and CEO Amol Nirgudkar. “We help your front desk team or your call center tam convert more callers into new patients by giving them constant training. It’s not enough to identify a problem; you need to also give your team the tools and training to immediately fix it.”
Dr. Jonathan Greenburg, CEO of SleepCertified offered his impressions of the DEO conference. “It was easily the most productive conference I have attended this year – from speakers & panels to individual meetings. As owner of both SnoreExperts, a multi-location specialty practice that exclusively treats sleep apnea and SleepCertified, the professional division of Zyppah that trains practices how to scale in dental sleep medicine, the DEO Summit is ideal for dentists/owners like me who wear multiple hats.
Gavin Harrison, who is Head of Strategy & Growth for Imagination Design Studios, explained the value created by patient experience. “For any practice, growing your patient base through referrals is a critical component of scaling up. And, if you are a family-focused practice, this means the experience kids have while in your office is especially important. The good news is that a memorable patient experience can be like jet fuel when it comes to building your reputation within the community.”
I attend several conferences each year, but I am continually impressed by the information sharing and on target learning offered at DEO. Industry leaders and new DSOs alike get great benefit from attending. For vendors and other industry professionals like myself, it certainly demonstrates that there are still tremendous and exciting opportunities ahead.
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As Founder of Inflection 360, Michael Roub advises clients on a wide range of strategic initiatives, including operations enhancement, acquisitions and business planning. Michael has a particular expertise working with healthcare practices and small businesses.
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